Privacy Policy
Effective Date: June 30, 2026
Privacy Commitment
Valor Wellness ("Valor Wellness", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. We recognize the importance of maintaining the confidentiality of the information you share with us and are committed to complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information obtained through our website, www.valorwellness.health.
This Privacy Policy applies only to information collected through our website. Information collected as part of the delivery of healthcare services is governed by applicable healthcare privacy legislation and professional standards.
Information We Collect
Depending on how you use our website, we may collect:
Information You Provide
When you contact us through our website, email us, or complete a form, we may collect:
Name
Email address
Telephone number
Information contained within your message
Any other information you choose to provide
Please do not include sensitive medical or personal health information when using general website contact forms unless specifically requested.
Automatically Collected Information
Like most websites, we may automatically collect limited technical information including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of your visit
Referring website
General website usage statistics
This information helps us improve website performance and user experience.
How We Use Your Information
We use your personal information to:
Respond to your inquiries
Provide information about our services
Process appointment or service requests
Improve our website and services
Maintain website security
Meet our legal and regulatory obligations
We only collect information that is reasonably necessary for these purposes.
Healthcare Information
If you become a client of Valor Wellness, additional personal and health information may be collected as part of your care.
Personal health information collected during treatment is handled separately from this website and is protected in accordance with applicable healthcare privacy legislation, professional standards, and our internal privacy policies.
Online Appointment Booking
Our website may direct users to third-party appointment booking or telehealth platforms.
When you use these services, your information is collected directly by those providers and is governed by their respective privacy policies.
We encourage users to review the privacy policies of any third-party service before providing personal information.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Monitor website performance
Most web browsers allow you to disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Google reCAPTCHA
Our website uses Google reCAPTCHA to help prevent spam and automated abuse of our contact forms.
Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose your information only when:
You have provided your consent;
It is necessary to provide services you have requested;
Required or authorized by law;
Necessary to protect the rights, safety, or security of Valor Wellness, our clients, or others.
Where third-party service providers assist us, they are required to protect your information and use it only for the services they provide on our behalf.
Data Security
Valor Wellness takes reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or misuse.
While we strive to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.
Healthcare records are retained in accordance with applicable legislation and professional record retention requirements.
Artificial Intelligence (AI)
Valor Wellness may use artificial intelligence (AI) tools to assist with administrative and operational tasks, such as drafting general communications, improving written content, or enhancing internal efficiency.
AI is not used to make clinical decisions, provide diagnoses, determine treatment recommendations, or replace the professional judgment of our healthcare providers.
Employees are prohibited from entering client-identifying information or personal health information into publicly available AI platforms unless the platform has been specifically approved by Valor Wellness and appropriate privacy and security safeguards are in place.
Any content generated with the assistance of AI is reviewed by a qualified employee before use to help ensure its accuracy, appropriateness, and compliance with applicable privacy legislation and professional standards.
Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information;
Request correction of inaccurate information;
Withdraw consent where appropriate;
Ask questions regarding how your information is handled.
Requests will be addressed within the timelines required by applicable privacy legislation.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
Valor Wellness is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any websites they visit.
Children's Privacy
Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our business practices.
The updated version will be posted on this page with a revised Effective Date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Valor Wellness
71 D'Amours Street
Oromocto, New Brunswick E2V 0G5
Phone: 506-897-6116
Email: info@valorwellness.health
